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This is a chapter from the Family Caregiver Curriculum, Module 4: Navigating Services and Benefits.
You are proud of your family member for serving our country. Our country works hard to take care of its service members in return.
In Module 2, you learned about the DoD and VA medical treatment systems.
This chapter is about other medical treatment resources. These other resources can provide recovery and rehabilitation services for your family member. They also provide health benefits for eligible family members.
In Chapter 1 of this module, you learned about TBI case management and the Points of Contact (POCs) who can help you and your family member.
The Recovery Care Plan will be adjusted as your family member recovers and moves through the TBI Continuum of Care. (See Chapter 2.) The POC will help your family member transfer from one facility to the next. Use the information in this chapter to help you work with the POC to get the best care for your family member.
What is TRICARE and What Does it Cover?
For Active Duty, Activated National Guard, Reserve Components, Retirees, Families, and Survivors
TRICARE is a managed care program. TRICARE includes both direct care at military hospitals (MTFs) and purchased care (network care through Managed Care Contractors).
Each service member/veteran has different needs and is eligible for different services and benefits. This chapter provides basic information about TRICARE. It also lists Web sites and other references where you can find more information. Talk to your POC about your family’s health care needs. He or she can help you understand TRICARE and help you enroll, if needed.
TRICARE Services and Benefits
TRICARE serves active duty service members, National Guard and Reserve members, retirees, their families, survivors, and some former spouses.
TRICARE is a major component of the Military Health System. It brings together the health care resources of the Uniformed Services. It supplements military services with networks of civilian health care professionals, institutions, pharmacies, and suppliers. These may include community health and mental health centers.
TRICARE offers several health plan options to meet the needs of its members. TRICARE also offers two dental plans and several special programs. These programs include TRICARE for Life and TRICARE Pharmacy Options.
To find out what TRICARE services your service member/veteran and family members are eligible for, follow the steps below. Your POC can help you register in DEERS. Everyone must enroll in DEERS.
Important steps to receive and use TRICARE benefits:
- Register in DEERS and/or update DEERS information as necessary. DEERS is the Defense Enrollment Eligibility ReportingSystem (DEERS). It is a worldwide, computerized database of Uniformed Services members (sponsors), their family members, andothers who are eligible for military benefits.
- You must be registered correctly in DEERS to receive TRICARE benefits.
DEERS contact information:
- Toll-free: 1-800-538-9552.
- If your service member/veteran has any change in status — such as separation, retirement, or change of address--make sure his or her information gets updated in DEERS as soon as possible. If these updates are not done, your service member/veteran and family might have a break in eligibility. This means a break in health care coverage.
- Mistakes in the DEERS database can cause problems with TRICARE claims. It is critical to keep your DEERS information correct and up-to-date.
To update your DEERS information:
- Visit your local Uniformed Services personnel office or contact the Defense Manpower Data Center Support Office (DSO) at 1-800-538-9552. You can find the nearest Uniformed Services personnel office at: http://www.dmdc.osd.mil/rsl.
- Fax address changes to DEERS at 1-831-655-8317.
- Mail the address change to the Defense Manpower Data Center Support Office, ATTN: COA, 400 Gigling Road, Seaside, CA 93955-6771.
- Go online to TRICARE to update your information: http://www.tricare.mil/deers.
- Keep copies of the update forms until you see the change is made.
Learn about TRICARE services and benefits.
- Take a look at the following Web sites to learn more about TRICARE: http://www.military.com/benefits/tricare/understanding-your-tricare-benefits and www.tricare.mil/tricareu.
- With so many health care plans and programs, TRICARE can seem complicated. The more you know about your coverage, the better equipped you’ll be to get the care you need.
TRICARE has three main choices for health care coverage:
- TRICARE Prime - where military treatment facilities (MTFs) are the principal source of health care
- TRICARE Extra - a Preferred Provider option with cost sharing
- TRICARE Standard - a fee-for-service option (the original CHAMPUS program).
TRICARE is available worldwide. It is managed in four separate regions. Three are in the United States. One is overseas.
The three regions in the United States include:
- TRICARE North
- TRICARE South
- TRICARE West
- The three regions in the United States include:
Find out what services and benefits your service member/ veteran and family members are eligible for:
- Visit the TRICARE Web site “Plan Wizard” at http://www.tricare.mil/mybenefit.
- The “Plan Wizard” lets you and your service member/veteran enter specific information about military status, etc. Then it explains the services that he or she is eligible for.
The Traumatic Brain Injury: A Guide for Caregivers of Service Members and Veterans provides comprehensive information and resources caregivers need to care and advocate for their injured loved one and to care for themselves in the process. The Guide was developed by the Defense Health Board, the Defense and Veterans Brain Injury Center and the Department of Veterans Affairs.